FAQs

Where does my order ship from? 

 Your order will ship from Alabama.

 When will my order ship? 

 Most orders ship within 2-4 business days. 

Handmade, custom and pre-ordered items will have different shipping times as noted in the product description. *NOTE* weekends and holidays are not considered business days

 When will my order arrive?

Standard shipping times to the continental US average 3-4 days after shipping. All orders are shipped with tracking. 

 I entered the wrong address can I change it?

 No, once an order has been placed the ship-to address cannot be updated.  If it has not started processing it can be canceled and replaced. 

 How do I know my order has been received and when it will ship?

You should have received an order confirmation from support@bluewatersage.com.  Please search your email for a message and if you do not see it please check your spam folder.   You will receive an email with tracking information when your order ships. If you do not have your order confirmation email please reach out via email to: support@bluewatersage.com

How do I return an item?

Please see our return and exchange policy here. Return Policy

What are the care instructions for my tee or sweatshirt? 

 We recommend washing your printed garment inside out, in cold water, tumble dry low, and do not iron directly on the design. 

 How do I contact you?

Reach out to us via email at support@bluewatersage.com

 We typically reply within 1 business day Mon-Friday 9 am-5 pm excluding holidays. For messages that are received over the weekend or a holiday, we will reply the next business day. 

 Do you ship internationally?

Not at this time.

 Do you offer custom orders?

  Yes - please reach out to us via email to support@bluewatersage.com for custom order requests

 My order shows delivered, but I do not have it what do I do? 

Please reach out to the carrier listed in your shipping confirmation email as we have no control over your package once it has left our facility and is in the carrier's hands.