Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@bluewatersage.com. Please note that returns will need to be sent to the following address: 8401 Whitesburg Dr. Suite # 12815, Huntsville, AL 35802
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@bluewatersage.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note the items that cannot be returned/exchanged: if it smells of smoke, body odor, perfume, has stains, animal hair, has been washed/worn, deodorant marks, makeup marks, or is damaged due to neglect, will not be refunded. No exceptions.
Unfortunately, we cannot accept returns on custom products (such as special orders or personalized items),sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.